Summer Skin Policies

It is the patient’s responsibility to know and understand all policies before booking their appointment.

Our 48 hour cancellation / rescheduling policy

We value our time just as much as our patients. Our patients have until 48 hours before their appointment time to reach out to us, via text or IG message, to inform us of needing to cancel or reschedule. If you need to cancel or reschedule less than 48 hours in advance, you may be liable for the entire cost of the service(s) booked. When canceling or rescheduling less than 48 hours in advance, it’s less likely that spot will then be filled. We understand things come up, and we hope you understand the policy to protect our small business. If you have pre-paid for a service, you may still be liable to a cancellation fee, since you blocked off a time slot. Once an appointment cancellation is initiated, the appointment is cancelled and will remain cancelled. It cannot be re-booked to avoid the cancellation fee.

If your service was prepaid, you risk losing your service if cancelled within 48 hours.

Saturday appointments and cancellation / rescheduling policy

Since our Saturday hours have shortened, we would prefer Saturday’s to be for those who cannot make it in during the weekdays. This being said, the 48 hour time frame does not apply to Saturday appointments. If you cancel or reschedule an appointment on Saturday, no matter the time frame, you will be charged a cancellation fee. The cancellation fee depends on the service(s) booked and is not a set number. This fee can range up to the full amount of the service(s) booked.

More than 3 cancellations or reschedules

I understand life get hectic, but I would appreciate if you would respect my schedule. If you have cancelled or rescheduled 3+ times, even before the 48 hour period, you may be liable to a fee before scheduling your next appointment. We value your time and ours. You booking an appointment and then canceling or rescheduling often inhibits other patients from booking. To accommodate for this, Summer Skin has the right to invoice you a fee before scheduling your next appointment, if they feel it’s necessary.

Not confirming your appointment time within 48 hours

Our appointment system sends appointment confirmations. Not confirming your appointment does not get you out of our cancellation policy. It is the patients responsibility to confirm their appointment before 48 hours of the appointment. If the appointment is not confirmed before the 48 hour period, Summer Skin has the right to charge your card up to the full amount of the appointment. This payment will go towards your current appointment. However, if you cancel or no-show, Summer Skin is entitled to keep all funds.

TOX Touch Ups

The patient has two weeks to let us know if there is an issue with their tox. If a touch up is needed, the patient has a strict 12-14 day window after the initial tox appointment to receive a free touch up. After day 14, the touch up is no longer free.

Weight Loss Injections

It is the patients responsibility to triple check their syringes before they leave. Your injections pass through two people before being given to you, but mistakes can happen! If there is an issue with your injections, you have 48 hours to reach out and let us know about the issue. Prefilled syringes are likely to spill out if they aren’t handled with proper care. Summer Skin is not required to refill syringes that leak/spilled.

Changing Services Booked

It is important to be confident in the services you are booking. If not, that is why we offer free consultations. For example, if you book for “tox” and a “lip mini”, but decide during your appointment you no longer want the lip mini, that is considered a “less than 48 hour cancellation”. We blocked time out of our schedule to perform the service for you and it is no longer being performed. This took time out of our schedule that someone else could have used to book. Please refer to our cancellation policy for further details on our cancellation policy.

Late policy

We value our time as much as yours! Please plan accordingly for your appointment. If you are late, it throws our entire schedule off, and the other patient’s schedules that were respectfully on time. If you know you struggle with being on time, give yourself the extra 5-10 minutes to be punctual. We understand there is traffic, so please take in to account any possibilities that can occur on your way to your appointment. If a patient is 5 minutes late, Summer Skin holds the right to charge a $50 late fee. If you are 10 minutes late, Summer Skin holds the right to charge a $100 late fee. If you are more than 10 minutes late, Summer Skin holds the right to cancel your appointment and charge according to our “48 hour cancelation” policy. Please refer to the cancelation policy for further details.

Children

To ensure a comfortable environment for all our guests, we kindly request that you please inquire with us prior to bringing children along. This helps us accommodate everyone's needs effectively. We appreciate your understanding and cooperation.

Financing Fee

Cherry is a financing program we offer that doesn’t do credit checks, and lets patients pay off their services over time. Cherry charges us a service fee for using them for financing. The minimum fee to use Cherry is $100. After a purchase exceeds $900, the fee is increased.

Refunds

There will be no refunds on services provided or gift cards. By booking your appointment, you acknowledge that you have read our policy and agree. You accept the full responsibility and financial obligation should any complications arise.

Bullying

Summer Skin has a zero-tolerance policy for bullying and threats. We are committed to fostering a safe and inclusive community, and any instance of such behavior will be taken seriously, leading to appropriate action, including account suspension or termination. We encourage respectful communication and collaboration among our business.

Additional Fees

Summer Skin has the right to add any previously unpaid fees to any future appointment. If there are unpaid fees, Summer Skin holds the right to collect back pay at any time.